FREQUENTLY ASKED QUESTIONS
HangZhou MCMC Technology is a high-tech enterprise which focus on intelligent transport products like electric skateboard, Intelligent treadmill, hoverboard, foldable electric scooter etc. It locates in the most beautiful city HangZhou in China, which is very near to Alibaba.
+ How old do you have to be?
14 years old.
+ How do I control the SkateBoard?
The SkateBoard is controlled by a lithium ion powered wireless remote.
+ How do I brake?
The SkateBoard uses a lithium ion powered wireless remote to control braking and acceleration.
+ How do you control the speed?
SkateBoard ships in beginner mode, but can be changed to fast mode with the wireless remote. The first green light on the remote signifies that the SkateBoard is in beginner mode. Beginner Mode acts to limit the acceleration and top speed. To change in to Fast Mode, tap the red button on the top of theremote imediatley after powering on. This should trun off the first green light, and turn on the first red light.(Please see manual at the bottom of the page for additional information)
+ Is it waterproof?
It is not waterproof, but it is water resistant. The biggest concern, lies at the power button and charge port. Water that may get inside of the main housing puts the circuit board at a very real risk of failure. The motors can handle occasional splash, but we dont reccomend this because the copper winding inside the motor can be shorted if exposed to enough liquid.
+ How do I get the best range for my board?
To get the most range out of your SkateBoard it is best to stick to flat ground, avoid hills, and easy on the acclereation and braking.
+ Can I kick push the board?
No, it is not reccomended.
+ Can I ride over all terrain such as sand, rocks, and grass?
NO, the SkateBoard was created for smooth dry surfaces such as pavement without rocks, debris, sand, leaves.
+ How do I pair the remote and board together?
Press and hold the power button on the board. Then, press the power button on the remote until you hear three beeps. Repeat until they are paired.
+ Can I tighten the belt?
No, our belts cannot be loosened or tigheted. They comefairly tight to prevent slippage which causes an increased amount of drag on the motors.
+ Why is the belt exposed?
The reason we have an open belt design is to prevent debris from being caught inside the belt guard which dramatically decreases belt life. Having an open belt design also allows for easier replacement of worn or broken belts.
+ How can I change direction?
You can change the direction of the board by quickly pressing and releasing the power button on the remote control.
+ Does it have regenerative breaking?
The dual motor does have complete regenerative braking, but the single motor does not.
+ Can I use other wheels on the board?
No, but we are currently working on other wheels to offer. Subscribe to our newsletter for updates.